This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by Nurflix in connection with its services.
If you have questions or concerns about your account or how to contact customer service for assistance, please visit our Help Center at https://support.nurflixtv.com. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at firstname.lastname@example.org.
The data controller of your personal information is Nurflix Productions Sdn Bhd. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
Collection of Information
We receive and store information about you such as:
- Information you provide to us: We collect information you provide to us which includes:
- your name, email address, address or postal code, payment method(s), and telephone number. In certain countries, we collect a government identification number for purposes such as billing and tax compliance. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions; information when you choose to provide ratings, preferences, account settings (including preferences set in the “Account” section of our website), or otherwise provide information to us through our service or elsewhere.
- Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices, and your computer or other Nurflix capable devices you might use to access our service (such as gaming systems, smart TVs, mobile devices, set top boxes, and other streaming media devices). This information includes:
- your activity on the Nurflix service, such as title selections, shows you have watched, and search queries;
- your interactions with our emails and texts, and with our messages through push and online messaging channels;
- details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
- device IDs or other unique identifiers, including for your network devices, and devices that are Nurflix capable on your Wi-Fi network;
- resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the “Cookies and Internet Advertising” section below for more information);
- device and software characteristics (such as type and configuration), connection information including type (wifi, cellular), statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;
- Information from partners: We collect information from other companies with whom you have a relationship (“Partners”). These Partners might include (depending on what services you use):
- your TV or internet service provider, or other streaming media device providers who make our service available on their device;
- mobile phone carriers or other companies who provide services to you and collect payment for the Nurflix service for distribution to us or provide pre-paid promotions for the Nurflix service;
- and voice assistant platform providers who enable interaction with our service through voice commands. The information Partners provide us varies depending on the nature of the Partner services, and may include: search queries and commands applicable to Nurflix that you make through Partner devices or voice assistant platforms;
- service activation information such as your email address or other contact information; IP addresses, device IDs or other unique identifiers, as well as associated pre-paid promotion, billing and user interface information, that support user authentication, the Nurflix service registration experience, Partner payment processing, and the presentation of Nurflix content to you through portions of the Partner user interface.
- Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include: service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
- security service providers who provide us with information to secure our systems, prevent fraud and help us protect the security of Nurflix accounts;
- payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you;
- online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data;
- publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs).
Use of Information
We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics.
For example, we use such information to:
- determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for movies and TV shows we think will be of interest to you, determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests;
- coordinate with Partners on making the Nurflix service available to members and providing information to non members about the availability of the Nurflix service, based on the specific relationship you have with the Partner;
- secure our systems, prevent fraud and help us protect the security of Nurflix accounts;
- analyze and understand our audience, improve our service (including our user interface experiences and service performance) and optimize content selection, recommendation algorithms and delivery;
- communicate with you concerning our service so that we can send you news about Nurflix, details about new features and content available on Nurflix, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below). Please see the “Your Choices” section of this Privacy Statement to learn how to set or change your communications preferences.
Disclosure of Information
We disclose your information for certain purposes and to third parties, as described below:
- The Nurflix family of companies: We share your information among the Nurflix family of companies as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Statement.
- Service Providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide bank account or balance information, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).
- Partners: As described above, you may have a relationship with one or more of our Partners, in which case we may share certain information with them in order to coordinate with them on providing the Nurflix service to members and providing information about the availability of the Nurflix service. For example, depending on what Partner services you use, we may share information:
- in order to facilitate Partner pre-paid promotions or collection of payment for the Nurflix service for distribution to us;
- with Partners who operate voice assistant platforms that allow you to interact with our service using voice commands;
- so that content and features available in the Nurflix service can be suggested to you in the Partner’s user interface. For members, these suggestions are part of the Nurflix service and may include customized and personalized viewing recommendations.
- Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
- Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.
Whenever in the course of sharing information we transfer personal information to countries outside of Malaysia and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.
You may also choose to disclose your information in the following ways:
- certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
- social plugins and similar technologies allow you to share information.
Access to Account and Profiles
- “Remember me” function: For ease of access to your account, you can use the “Remember me on this device” function when you log in to the website. This function uses technology that enables us to provide direct account access and to help administer the Nurflix service without requiring reentry of any password or other user identification when your browser revisits the service.
- Giving others access to your account: If you share or otherwise allow others to have access to your account, they will be able to see shows you have watched, ratings, and account information (including your email address or other information in the “Account” area of our website). This remains true even if you use our profiles feature. You might have the option to use seamless account login through the Nurflix mobile app, which enables login to the Nurflix app on smart TVs, set top boxes, and other streaming media devices on the Wi-Fi network to which you are connected. If you use that feature, those devices will remain signed into your account unless you later log out of those devices.
- Profiles: Profiles allow users to have a distinct, personalized Nurflix experience, built around the movies and shows of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your Nurflix account, so that anyone with access to your Nurflix account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email address, phone number or other information to the profile and will be provided with notice of collection and use at the time such information is requested (the Profile Privacy Notice applies (help.nurflix.tv/legal/profileprivacy)).
- Removing device access to your Nurflix account: To remove access to your Nurflix account from your devices: (a) visit the “Account” section of our website, choose “Sign out of all devices,” and follow the instructions to deactivate your devices (note, deactivation may not occur immediately) or (b) delete your Nurflix settings from your device (steps vary by device and the option is not available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or Nurflix ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.
Email and Text Messages. If you no longer want to receive certain communications from us via email or text message, simply access the “Communications Settings” option in the “Account” section of our website and uncheck those items to unsubscribe. Alternatively, click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.
Push Notifications. You can choose to receive mobile push notifications from Nurflix. On some device operating systems, you will be automatically enrolled in the notifications. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off. We also offer push notifications on certain web browsers. If you agree to receive those notifications and subsequently decide you no longer wish to receive these notifications, you can use your browser’s settings to turn them off.
WhatsApp. If you have enabled WhatsApp messages in connection with your Nurflix account or profile and no longer wish to receive them, you can use your WhatsApp app settings to block them.
Your Information and Rights
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.
When you visit the “Account” portion of our website, you have the ability to access and update a broad range of information about your account, including your contact information, your Nurflix payment information, and various related information about your account (such as the content you have viewed and rated). You must be signed in to access the “Account” section.
If you are the account owner, to view your personal information go to: www.nurflix.tv/account/getmyinfo (you must be signed in to access the “Account” section), and follow the instructions.
For other requests, or if you have a question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at email@example.com. For more information about how to access your information, including our verification process, please reference this help article: https://support.nurflixtv.com/knowledge. For information about deletion, removal and retention of information, please reference this help article: https://support.nurflixtv.com/knowledge. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the “Your Choices” section of this Privacy Statement for additional choices regarding your information.
We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy personal information in a secure manner when it is no longer required.
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.
Other Websites, Platforms and Applications
You must be 18 years of age or older to subscribe to the Nurflix service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.
Changes to This Privacy Statement
We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Nurflix service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, you may cancel your use of the Nurflix service. To see when this Privacy Statement was last updated, please see the “Last Updated” section below.
Cookies and Internet Advertising
Cookies and similar technologies, web beacons, and resettable device identifiers.
Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. We use other technologies such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, these other technologies may store small amounts of data on your device. Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. In many cases, declining cookies will impair the effectiveness of web beacons associated with those cookies.
If you use the Nurflix app on a mobile device, tablet, or streaming media device, we may collect a resettable device identifier from your device. Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (for example, the “Identifier for Advertisers” (or IDFA) on Apple iOS devices and the “Google Advertising ID” on Android devices), and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant and for analytics and optimization purposes.
Why does Nurflix use these technologies?
We use these types of technologies for various reasons, like making it easy to access our services by remembering you when you return; to provide, analyze, understand and enhance the use of our services; to enforce our terms, prevent fraud; to improve site performance, monitor visitor traffic and actions on our site; and to deliver and tailor our marketing or advertising, and to understand interactions with our emails, marketing, and online ads on third party sites.
- Performance and functionality cookies: These cookies help us to customize and enhance your online experience with Nurflix. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors’ use of the Nurflix service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service.
- Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you and for analytics and optimization purposes. These types of ads are called “interest-based advertising.” The advertising cookies associated with our service belong to our Service Providers.
In connection with our use of these technologies, some of the websites and apps where we advertise, as well as advertising technology companies that we use to purchase, deliver, optimize, and/or measure our advertisements (collectively “Advertising Partners”), may receive limited information from us as part of our campaign targeting, measurement, and optimization (e.g., steps completed in sign-up and site visit or app open/install information).
Common uses of this type of information are to judge the effectiveness of and optimize ad campaigns, by allowing Advertising Partners to see when someone who saw an ad later signed up for our service. Another common use is to make sure we do not serve ads trying to get individuals to sign up for the Nurflix service if they are already a Nurflix user.
Nurflix uses contractual and technical measures designed to prevent Advertising Partners from accessing information regarding specific title selections you make, URLs you land on, or shows you have watched on our service. We do not share information about title selections or your shows you have watched on our service.
How can I exercise choice regarding these technologies?
There are a number of ways to exercise choice regarding technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.
To see the prior version of this document, please go to www.nurflix.tv/privacyupdates.
Last Updated: 20 November 2020
© 2020 Nurflix Productions Sdn. Bhd.